Privacy Policy

At Westfield Firewood, we take your privacy seriously. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, contact us or purchase our products.

We are committed to handling your information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

When you use our website or contact Westfield Firewood, we may collect the following information:
 

• Your name

• Email address

• Telephone number

• Billing and delivery addresses

• Details of your enquiries, orders and purchases

• Payment and transaction information

• Technical information, such as your IP address, browser type and website usage data
   

We only collect information that is necessary to provide our products and services, respond to enquiries and operate our business.

2. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and provide quotations

• Process and manage orders

• Arrange firewood deliveries

• Contact you regarding purchases or deliveries

• Maintain customer and financial records

• Improve our website and customer service

• Meet our legal and regulatory obligations
   

We will only use your information where we have a lawful basis to do so.

3. Legal Basis for Processing

Under UK GDPR, we process personal information on the following legal bases:

Contractual necessity: To fulfil orders, arrange deliveries and provide services you have requested.

Legal obligation: To comply with applicable tax, accounting and other legal requirements.

Legitimate interests: To manage our business, respond to enquiries, maintain website security and improve our services, provided these interests do not override your rights.

Consent: Where required, such as for certain marketing communications or non-essential website cookies.

4. Sharing Your Information

We do not sell your personal information.

We may share relevant information with trusted third parties where necessary to operate our business, including:

• Payment processing providers

• Delivery and logistics providers

• Website hosting and maintenance providers

• Accountants and professional advisers

• Government authorities where legally required

We only share the information necessary for these purposes and expect third parties to handle your data securely and lawfully.

5. How We Store and Protect Your Information
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or meet our
legal obligations.

Financial and transaction records may be retained for up to six years after the relevant accounting period, or longer where legally required.

Other personal information is retained according to its purpose and deleted or securely disposed of when no longer needed.

6. Cookies and Website Analytics

Our website may use cookies to ensure it functions correctly and to understand how visitors interact with our content.
Cookies are small files stored on your device when you visit a website.

Where we use non-essential cookies, such as certain analytics or marketing cookies, we will request your consent before activating them.

You can manage or withdraw your cookie preferences at any time through the cookie controls provided on our website, where applicable.

7. Your Data Protection Rights

Under UK data protection law, you have certain rights regarding your personal information, including:
 

• The right to access the personal information we hold about you

• The right to request correction of inaccurate information

• The right to request deletion of your information in certain circumstances

• The right to restrict or object to certain processing

• The right to request transfer of your information where applicable

• The right to withdraw consent where processing relies on consent
   

To exercise any of these rights, please contact us using the details provided below.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

8. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these websites and recommend reviewing their individual privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website or legal requirements.

Any updates will be published on this page with a revised date.

10. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Westfield Firewood
Telephone: 01904 594882 or 07709433406
Website: www.westfieldfirewood.co.uk

Or via our contact form